Last updated: May 2026
When you join JapanPass, we collect your first name and email address. When you book a session or tour, we collect the information required to process payment and deliver the service. We do not collect payment card data directly — this is handled by Stripe, PayPal, or the relevant payment processor.
Your information is used to deliver the services you book, send the guides and resources you sign up for, and communicate about your membership or bookings. We do not sell your data. We do not share your data with third parties except those required to deliver the service (Stripe, Google Meet, Calendly).
We use Google Analytics to understand how people use the site. This uses cookies. You can disable this in your browser settings. We do not use advertising cookies or tracking pixels.
Data is stored on Supabase infrastructure. Email communications use standard email service providers.
You can request deletion of your data at any time by emailing japanpasscom@gmail.com. We will action deletion requests within 30 days.