Crisis and support lines

What this page is about

Telephone and chat lines for suicide prevention, domestic violence, abuse and mental health crisis, with the hours each one is actually staffed and whether anyone answers in English. Nothing on this page will ever be a paid placement.

If you are in immediate danger, call now. These three numbers work anywhere in Japan, from any phone, including a locked mobile with no SIM.

119Fire and ambulance
110Police
118Coast guard

If it is not an emergency but you need to talk to somebody

TELL Lifeline
0800-300-8355
Hours Saturday 09:00 through Monday 23:00 continuously · Tuesday to Thursday 09:00–23:00 · Friday 09:00–02:00
Chat every day from 16:00
Language English

A trained listener, in English, for anything you are carrying.

TELL says this plainly and so do we: it is not an emergency service.

Read from telljp.com on 9 August 2026.

Other lines that answer in English

AMDA International Medical Information Center
0120-339-266or 03-6233-9266
Hours Weekdays 10:00–16:00. Not a 24-hour line.
Language English, Chinese (Simplified), Korean, Spanish, Portuguese, Thai, Filipino, Vietnamese, Indonesian, Japanese

Helps you find a medical institution and explains how the system works.

AMDA has historically run different languages on different days. The per-language schedule was not published on the page we read, so it is not reproduced here rather than guessed.

Read from amdamedicalcenter.com on 9 August 2026.

Japan Visitor Hotline
050-3816-2787
Hours 24 hours a day, 365 days a year
Language English, Chinese, Korean

Tourist information, and help with accidents, illness and lost property.

Read from jnto.go.jp/emergency/eng/mi_guide.html on 9 August 2026.

This page does not hold every helpline in Japan. It holds the 3 above, because those are the ones we have read from the organisation's own site and dated. Numbers we have not checked ourselves are not listed here, including national and prefectural lines that exist and may be right for you.

What it does not have

This page does not yet list the offices, forms, costs or step-by-step procedures for it beyond what is above. The Immigration Services Agency publishes the Daily Life Support Portal, which covers this ground officially, free, in 19 languages, and is written by the agency that administers the procedures.

What there is alreadyThe same numbers plus every embassy and consulate in Japan — 194 of them, with the address and telephone each one publishes ›

Everything on Locals is sourced from the body that publishes it, with the date it was read. That is slower than writing it from memory, which is why this page is empty rather than wrong. Back to Locals